When you have a difficult Patient

Hello Nurses,

Every day is different, there will be days or times when, no matter what you do or how caring you try to be, you will still have people who are not satisfied with your services. There will always be ungrateful people.

So, what do you do as a nurse when this happen to you?

First, know that it is not personal. Do not think it is because of who you are or how you look, etc. It is important to understand that no one chooses to be sick or be in the hospital or in the healthcare facility where you may be working. Many people who happen to be receiving care may be frustrated for other reasons – not because of the you.

Nursing is a calling, and since you have accepted this calling, you have all that it takes to take great care of every client and every situation you may come across.

  • Remain calm. Remember it is not about you. They may be going through pain or anxiety about their health and they may want to discuss their feelings with you. Whatever the case may be, find the good in each day and appreciate it.
  • Listen and have a conversation with the client, this may not work the first time you try it. Try again. This is how you demonstrate the patience of being a nurse. I am sure you can do it!
  • Greet your patients and introduce yourself with a very big smile. Make it a part of your uniform as a great nurse. You may have received in report that the client is the most difficult on the unit; but your approach with this client will make a big difference. With a big smile and a warm greeting as you introduce yourself, you can successfully gain the trust of the client, and just earn yourself a great shift.
  • Do not get in an argument with the client, this will only make the situation worse. Know when to leave for a moment, then try again when they may have calmed down.

Much love to all of you great Nurses out there, you are doing an awesome job!
Happy Nurses’ Week 🙂

Rophem 🙂

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